Supplement your in-house staff without the cost of additional salaries and benefits.

Acorn-Oak Business Services has been providing baggage claims evaluation and investigation services, as well as liability assessment and calculation of recommended settlements for the past 7 years.

We’ve assisted airlines in reducing their settlement costs without alienating their customers or impacting their service levels. Our highly skilled team of associates worldwide offer confidential comprehensive and cost-effective service. If you need a second opinion on a suspicious claim, or if you’d like us to review, assess and resolve hundreds of claims for you, we’re ready to help. The cost is very economical.  

For large volumes or for assistance clearing a backlog of baggage claims and customer relations files, we charge an even lower rate, on an hourly basis. We’d be glad to give you a quote.

No one can tell you definitively that a claim is fraudulent – except the claimant. Acorn-Oak Business Services, however, offers you the benefit of our many years’ of airline claims management experience, plus our expertise as specialists on airline baggage claim fraud detection.

Why not give us a try? Send all the documentation you have about a particular claim, as a scanned document by e-mail, by fax, mail or courier, and we’d be happy to help you.

Acorn-Oak welcomes your inquiries.