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Improve Productivity and Increase the
Effectiveness of your Emails and Letters.
You’re invited to a two day
workshop designed especially
for airline customer relations and baggage claims specialists.
Share ideas and
best practices and learn innovative ways to
better serve your customers.
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Workshop Topics include:
Improving productivity and promptness of service
Making connections with customers to resolve
issues more quickly
Reducing backlogs
Dealing with difficult complaints
Developing more effective resolutions and
targeted responses
Sharing best practices
Inspiring teamwork
And much more !
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Tuesday and Wednesday
April 20 & 21, 2010
9:00am to 5:00pm
Orlando, Florida
Seminar Registration Fee is
only
$450
USD
per person
Discounted rate of $350 USD
is available
if you register
and pay by March 30.
Fee includes lunch both days and workshop materials.
Register Online
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Seminar Facilitators:
Facilitator Elizabeth Chown
of Montreal-based Acorn-Oak Business Services has extensive knowledge of
travel in Canada. Her dynamic delivery and ability to spark energetic
discussions will create a valuable learning experience with long-lasting
results.
Seminar Details:
This two-day seminar will run
from 9:00 a.m. to 5:00
p.m.
Improve
passenger satisfaction
Win Customer Loyalty
Boost employee morale
Discuss current hot issues
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