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"The tools you taught us at the Seminar are paying off now! Thank
you for the excellent training and support that gave me the courage
to 'investigate' a claim and not just process it."
- Seminar Participant May 2004 |
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April 19-20, 2005 - Montreal, Canada
Are you interested in reducing your claim costs?
Join Customer Relations, Consumer Affairs and Baggage
Claims specialists
from airlines around the world at this important seminar.
Register Now!!
Learn how to:
Detect Fraudulent Baggage Claims
Understand Commercial Crime Laws:
Fraud, Forgery, and False Pretenses
Ask the Right Questions:
Interviewing Claimants When You Suspect Fraud
Decline Claims: Saying No With Style
Using Depreciation as a Tool Against Fraud
Identify and Combat Claims for Counterfeit
Designer Luggage
Minimize Your Exposure
Prepare Suspected Fraud Cases for
Law Enforcement Investigation
Settle Claims Out of Court and
How to Prepare for Court Appearance.
Share experiences, brainstorm on a
variety of issues, discuss best practices and develop ideas to
reduce the financial and productivity losses associated with
fraudulent baggage claims, without impacting customer service levels
for legitimate claimants.
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Does your staff have the knowledge and
tools necessary to identify fraudulent claims and
minimize your risk ?
Registration Fee* for this two-day seminar
is only $575 US per person.
Discount for Early Registration:
Send your check before March 25 and
pay only $495 USD.
*includes lunch both days and seminar materials
Register Now!!
Tight training budget ? Your Registration Fee
and travel costs
will be less than the amount you spend on one baggage claim.
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Seminar Facilitators:
Elizabeth Chown and Jim Phillips have over 60 year's experience
handling baggage claims for major international carriers. They've
presented workshops, seminars, and training sessions on behalf of IATA,
the Worldwide Airline Customer Relations Association, and various
airlines. Cpl. Ian Black (retired) is a former Royal Canadian
Mounted Police officer with specialized experience in commercial crime
detection training.
Seminar Details:
This two-day seminar will run Tuesday and
Wednesday, April 19-20, 2005
from 8:30 a.m. to 4:30 p.m. at the Holiday Inn, Airport Ouest,
Pointe Claire, Quebec near Trudeau International Airport (YUL Dorval).
Special discounted Room Rates available for early bookings. Complimentary
shuttle and free parking available.
Fabricated
and inflated baggage claims cost airlines thousands of dollars
annually in settlements, litigation, hours of lost
productivity, immeasurable staff frustration and higher insurance
premiums.
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