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Presented by Acorn-Oak Business Services, Inc.
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Tight training budget ? Your Registration
Fee and travel costs
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Fabricated and inflated baggage claims cost airlines thousands of dollars in settlements, and litigation, countless hours of lost productivity, and immeasurable staff frustration. Does your staff have the knowledge and tools necessary to assess and identify fraudulent claims and minimize your risk? April
28, 29, 30, 2009 • montreal
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Seminar Topics
Include: Understanding Fraud, Forgery, and False Pretenses Tips on How to Detecting Fraudulent Baggage Claims Investigating • Negotiating • Declining Handling Appeals Preparing to Prosecute Combating Counterfeit Designer Luggage Applying Depreciation as a Tool Against Fraud and more Advanced Workshop Topics Include: Asking the Right Questions – How to Interview
Claimants MC99 Limitations Pilferage Problems Investigating Without Receipts Sharing Information and Best Practices Staying a Step Ahead of Fraudsters |
Details and Registration Fees
| SEMINAR: |
Tuesday April 28 from 8:30 to 5:00 and Wednesday April 29 from 8:30 – 2:00 |
| ADVANCED WORKSHOP: | Wednesday, April
29 from 2:30 - 5:00 Thursday, April 30 from 8:30 – 4:00 |
To register, click
here.
Both sessions will be held at the Holiday Inn, Pointe-Claire (Montreal).
Special room rates available.
Free airport shuttle. Free parking.
The Fee for ALL THREE DAYS is $895 US per person.
(SAVE $100 by paying $795 before March 18, 2009).
Individuals who previously attended the basic seminar
are invited to register for the Advanced Workshop for $375 US.
(only $345 if paid before March 1)
Fee includes materials, refreshments and lunch.
Seminar Facilitators:
Elizabeth Chown and Jim Phillips have extensive experience
investigating and resolving baggage claims for major international
carriers and presenting workshops, seminars, and training sessions. Ian
Black is a retired Royal Canadian Mounted Police officer with
specialized experience in commercial crime detection training.
Falsified baggage claims are on the rise again and airlines, cruise lines and insurers are suffering from increased costs, lost time and stressed employees. Join us for this seminar and advanced workshop to learn to regain control.