Do passengers or consignors
ever inflate claims or misrepresent the truth?.
REDUCE YOUR LOSSES. IMPROVE YOUR
INTERVIEWING SKILLS
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May 17 - 19, 2005 - Montreal, Canada
Registration is currently closed.
Increase your knowledge of
investigative Interviewing Techniques.
Share best practices with Corporate Security, Consumer
Affairs,
Human Resources and Claims specialists from
Airlines and Cruise lines around the world.
Save time. Reduce your costs.
Increase your knowledge and confidence. Get results.
Learn the
Nine Steps of Investigative Interviewing
Understand Interviewing Techniques:
Planning the interview, Observing body signals, Understanding the
person
and the issues, Questioning and Other approaches.
Focus on Statement Examination:
Differentiate fact from fiction, Identify deliberate editing,
Assess the claimant or employee’s truthfulness.
Use Cognitive Interviewing:
See how the scientific principles of memory can
help your investigation and evaluation.
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Learn Investigative Interviewing Techniques from
Experts
Registration Fee* for this three-day
seminar is only
$975 US per person.
Discount for Early Registration:
Send your check before April 17 and
pay only $845 USD.
*includes lunches, seminar materials and reference book.
Registration is currently closed.
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Seminar Facilitators:
Pete Woolridge, served 25 years in the Royal Canadian Mounted Police,
including 4 years in the Polygraph Section. He is now an investigator with
Casino Nova Scotia, Greg Taker is in charge of the RCMP Major Crime
Section in Halifax, Nova Scotia. With their extensive experience and
successes with cognitive interviewing and statement analysis, Greg and
Pete are popular speakers and trainers.
Elizabeth Chown and Jim Phillips have over 60 years
experience handling pilferage, property damage, personal injury and
baggage claims for major international carriers and they present workshops
and training sessions on a variety of travel industry issues.
Seminar Details and
Registration:
Three-day seminar: Tues, Wed, Thur May 17-19 from 8:30a.m. to
4:30p.m. at the Holiday Inn, Airport Ouest, Pointe Claire, Quebec near
Trudeau International Airport (YUL Dorval).
Special discounted Room Rates available for early bookings.
Complimentary airport shuttle.
Are
employees ever less than truthful about suspicious incidents?
STOP WASTING ENERGY, MONEY AND RESOURCES |
