Acorn - Investigative Interviwing Skills


FOR AIRLINE AND CRUISE LINE CUSTOMER RELATIONS AND BAGGAGE CLAIMS SPECIALISTS

Presented by
Acorn-Oak Business Services, Inc.

Do passengers or consignors ever inflate claims or misrepresent the truth?.

REDUCE YOUR LOSSES. IMPROVE YOUR INTERVIEWING SKILLS

Contact us for the date of the next seminar.

Increase your knowledge of
investigative Interviewing Techniques.

Share best practices with Corporate Security, Consumer Affairs,
Human Resources and Claims specialists from
Airlines and Cruise lines around the world.

Save time. Reduce your costs.
Increase your knowledge and confidence. Get results.

Learn the Nine Steps of Investigative Interviewing

Understand Interviewing Techniques:
Planning the interview, Observing body signals, Understanding the person
and the issues, Questioning and Other approaches.

Focus on Statement Examination:
Differentiate fact from fiction, Identify deliberate editing,
Assess the claimant or employee’s truthfulness.

Use Cognitive Interviewing:
See how the scientific principles of memory can
help your investigation and evaluation.

Learn Investigative Interviewing Techniques from Experts

Are employees ever less than truthful about suspicious incidents?

STOP WASTING ENERGY, MONEY AND RESOURCES