Acorn - Negotiation and Stress Management Seminar


FOR AIRLINE AND CRUISE LINE CUSTOMER RELATIONS AND BAGGAGE CLAIMS SPECIALISTS

Presented by
Acorn-Oak Business Services, Inc.

STOP
HANDLING CLAIMS
START
RESOLVING THEM

Learn to take care of yourself and you'll take better care of your customers,

Negotiation Skills

Tuesday June 7, 2005 - Miami, Florida

Creative Connections
and Positive Outcomes

Learn to:

Trust Your Instincts and Tune Up Your Intuitive Logic

Move Beyond "Us and Them"

Create Partnerships With Your Passengers

Offer Alternate Options as Goodwill Settlements

Negotiate with Irate or Disappointed Customers

Build Bridges by Avoiding Certain Words

Apologize Without Admitting Liability

Do More with Less: Dare to Dazzle!

Stress Management Strategies

Wednesday June 8, 2005 - Miami, Florida

Refocus your Energy and
Make Stress Work for You!!

Learn to:

Understand Your Reactions and Change Your Outlook

Enjoy the Challenges of Dealing with Deadlines and
Difficult People Reduce Workplace Stress

Improve Cognitive Ability, Physical Function and Productivity

Achieve Balance Between Work and Personal Life

Spot the Truth About Diet, Fitness, Health and Aging

Focus on Positives When Faced With Negativity

Negotiation Skills Seminar: $350 USD (Book now - only $295*)

Stress Management Strategies: $250 USD (Book now - only $195*)

or attend BOTH for $445 USD*!

*Early Discounts apply to registrations made
and payment sent BEFORE May 13 only.

Register Now!!

Facilitators: Elizabeth Chown and Jim Phillips understand the challenges of working in a customer relations and claims environment and will share strategies learned in over 60 years of experience.

Keynote Speaker On Negotiation: Russell J. White "The BIG Guy" of Russell J. White International, www.thinkBIGguy.com will offer the BIG scoop on creating partnerships with your customers.

Special Guest on Stress Management: Larry Robinson, an American Council on Exercise certified Personal Trainer, has worked in a variety of airport customer service positions. His tips will make a difference in your personal happiness, your interpersonal communications and your productivity at work.

Location:
Homewood Suites, Blue Lagoon, near Miami International Airport.
Special Room Rate $94 USD per night including breakfast and a light dinner, if booked by May 23, 2005.
Book directly with the hotel at
(305) 261-3335.

Participants:
Airline Customer Care experts from around the world will share insights and ideas at this interactive seminar.

Your staff team is your most valuable resource. Invest in their soft skills development and see the rewards.

Learn how to negotiate and win customer loyalty.