It's not always about money.
Customers want to be heard
and to feel
valued.
STOP
HANDLING
CLAIMS
START
RESOLVING THEM
|
|
Liability limits have
increased.
Staffing levels have been reduced.
You're being asked to do more, with less.
Learn how to negotiate and win customer loyalty.
Contact us for the date of the next seminar.
Seminar
Modules Include:
Trusting Your Instincts: Tuning Up
Your Intuitive Logic
Moving Beyond "Us and Them"
Creating Partnerships
with your Passengers
What Do You Do When Your Goodwill
Settlements Are Not Enough?
Negotiation Strategies
Alternative Settlement Options
Building Bridges: Words to Avoid
How to Apologise Without Admitting
Liability
Daring to Dazzle: Doing More with Less
|
Is customer retention important ?
You cannot afford to miss this Seminar!
Contact us for the date of the next seminar. |
|
Seminar Facilitators:
Elizabeth Chown and Jim Phillips have
over 60 years experience handling customer complaints and baggage claims
for major international carriers. They've presented workshops, seminars,
and training sessions on behalf of IATA, the Worldwide Airline Customer
Relations Association, and various airlines.
Previous Location:
Homewood Suites, Blue Lagoon, near Miami International Airport.
Participants:
Airline Customer Care experts from around the world will share insights
and ideas at this interactive seminar.
Learn how to negotiate a settlement and achieve your airline's service
goals. |
