Acorn - Seminars Available

Presented by
Acorn-Oak Business Services, Inc.

"People love to deal with people who love their job"
Build your team's enthusiasm with Acorn-Oak targeted training seminars.

"Keep on shining as you are a ray of sunshine and we cherish you and your memories."

Seminar participant Marie
May, 2002

Acorn-Oak offers specialized in-house training,
designed to meet your company's objectives.

TRAINING SEMINARS:

"Change is Not a Four Letter Word"
Leadership and employee retention

"Strengthening the Link"
Maintaining a strong customer focus

"Winning over the Whiner"
Dealing with difficult customers

"You Can Never Overdo It"
Premium customer handling

"(Dis)Connect, (Dis)Satisfy"
(Dis)ability sensitivity

"If Only ..."
Simplifying Processes to Improve Your Customer Focus

Airline Baggage Claims Processes
(initial training and refresher courses)

"Together Everyone Achieves More"
Teamwork

"Perfection Rejection
& Tension Prevention"
Stress Management and Motivation

"Starting Over"
Re-employment strategies

Upcoming Seminars:
(For airline, cruise line and insurance company employees only.)

Baggage Fraud Detection & Prevention
Montreal - April 19-20, 2005

Negotiation Skills
Miami - June 7, 2005

Stress Management Strategies
Miami - June 8, 2005

Negotiation Skills & Stress Management
Miami - June 7-8, 2005

Investigative Interviewing Skills
Montreal - May 17-19, 2005

Acorn-Oak welcomes your inquiries.

Elizabeth Chown & Jim Phillips have facilitated Baggage Workshops for IATA on Claims issues, including the baggage liability under the new Montreal Convention (1999). For details on the next IATA sessions.

Elizabeth Chown has 25 years of airline customer relations, claims negotiation and service innovations experience and is a dynamic speaker and trainer.