Acorn - Seminars Available

Presented by
Acorn-Oak Business Services, Inc.

"People love to deal with people who love their job"
Build your team's enthusiasm with Acorn-Oak targeted training seminars.

"Keep on shining as you are a ray of sunshine and we cherish you and your memories."

"I learned so much from you. I use the tools you taught me every day."

"Your enthusiasm, knowledge and common sense approach made it a wonderful workshop."

Acorn-Oak offers specialized in-house training,
designed to meet your company's objectives.

TRAINING SEMINARS:

"Change is Not a Four Letter Word"
Leadership and employee retention

"Communication Strategies"
Improve your e-mail and letter writing skills

"Strengthening the Link"
Maintaining a strong customer focus

"Winning over the Whiner"
Dealing with difficult customers

"You Can Never Overdo It"
Premium customer handling

"(Dis)Connect, (Dis)Satisfy"
(Dis)ability sensitivity

"If Only ..."
Simplifying Processes to Improve Your Customer Focus

Airline Baggage Claims Processes
(initial training and refresher courses)

"Together Everyone Achieves More"
Teamwork

"Perfection Rejection
& Tension Prevention"
Stress Management and Motivation

"Starting Over"
Re-employment strategies

Upcoming Seminars:

Baggage Claims & Customer Relations Productivity
Orlando, Florida (April 2010)

Other Seminars:

Negotiation Skills

Stress Management Strategies

Negotiation Skills & Stress Management

Investigative Interviewing Skills

Customer Relations & Baggage Claim

Acorn-Oak welcomes your inquiries.

Elizabeth Chown & Jim Phillips have facilitated Baggage Workshops for IATA on Claims issues, including the baggage liability under the Montreal Convention (1999). For details on the next IATA sessions.

Elizabeth Chown has over 25 years of airline customer relations, claims negotiation and service innovations experience and is a dynamic speaker and trainer.