Is STRESS robbing you of time, energy and enthusiasm ?
Learn how to enjoy resolving customer service issues again !
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Avoid burn-out.
Decrease absenteeism.
Boost your energy and productivity.
Regain your enthusiasm. |
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June 8, 2005 - Miami, Florida
REFOCUS YOUR ENERGY
AND MAKE STRESS WORK FOR YOU!
Register Now!!
Seminar
Modules Include:
Understanding Your Reactions
and Changing Your Outlook
Enjoying the Challenges
of Dealing with Deadlines
and Difficult People
Workplace Stress-busters
Improving Cognitive Ability, Physical
Function and Productivity
Achieving Balance
The Truth About Diet, Fitness, Health and Aging
Focusing on Positives When Faced With Negativity
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Your staff team is
your most
valuable resource.
Invest in their soft skills development
and see the rewards.
Only $250 USD
(or $195 or even $150! See
Registration Form for details)
Register Now!! |
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Seminar Facilitators:
Elizabeth Chown and Jim Phillips
understand the pressures of deadlines and budget limitations, the urgency
of customer demands, the stresses of dealing with difficult people both
internally and externally. Experienced and energetic presenters, they will
share ideas designed specifically for travel industry claims and customer
advocacy staff.
Special Guest Facilitator:
Larry Robinson is an American Council on Exercise certified
Personal Trainer who previously worked in a variety of airport customer
service positions and as a General Claims Manager for a major
international airline. His tips will make a difference in your personal
happiness, your interpersonal communications and your productivity at
work.
Location:
Homewood Suites, Blue Lagoon, near Miami International Airport.
Special Room Rate $94 USD
per night including breakfast and a light dinner,
if booked by May 23, 2005.
Book directly with the hotel at
(305) 261-3335.
Participants:
Airline and Cruise Line Customer Care specialists from around the world
will exchange ideas and learn together at this interactive and
energy-filled seminar.
Learn to
take care of yourself,
and you’ll take better care of your customers.
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