Supplement
your in-house staff without the cost of additional salaries and benefits. |
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Do you have a backlog of
Customer relations correspondence?
Are you having difficulty meeting your
customer service response deadlines
due to increased volume and complexity?
Contact Acorn-oak Business Services, Inc.
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What is their specialty?
The dedicated Acorn-Oak team will
prepare customer-focused
letters formatted to fit your letterhead, following your airline's
style and standards, legal and contractual considerations and
sound business practices.
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What type of claims will they handle?
Acorn-Oak's team is qualified to
respond to all post-travel
customer relations and baggage issues, including loss, damage, delay, alleged pilferage, mishandlings, passenger delays
and service concerns.
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How does it work?
You
send the passengers’ letters to Acorn-Oak’s Montreal office as
scanned documents, by fax or by courier. Your airline designates an
in-house resource person. Response letters are drafted and returned
to your office as e-mail attachments, ready to be printed on your
letterhead and sent out. Several carriers prefer us to print and
mail the responses using their letterhead.
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How Fast is this service?
This depends on your volume. Contact us for a time estimate.
Remember -- while Acorn-Oak is resolving your backlog problem, your
team has time to focus on current claims and correspondence,
improving your response time.
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How much does it cost?
Our Customer Relations correspondence support service
is very economical. Hourly rates are based on the
anticipated volume, language requirement and scope of claims. You’ll
receive an itemized invoice each month showing how many minutes were
charged per file. Alternatively, you may prefer a set fee per
response letter.
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Acorn-Oak welcomes your inquiries.
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WHAT DO AIRLINE
CLIENTS SAY ABOUT ACORN-OAK BUSINESS SERVICES?
“You always put the
emphasis on the right things: service recovery, empathy and a clear
explanation.”
“Your
expertise is very much appreciated!”
“Thanks for relieving the
pressure for our staff and getting us caught up so quickly.”
“We learn so much by
how you handle claims and the way you phrase your letters.”
Reduce the resolution
time, improve employee morale and customer retention and control
your costs!
WHY IS IT CALLED
ACORN-OAK?
A giant oak tree grows from a tiny acorn. Our small company can help you
achieve big results.
Acorn-Oak does not want to
replace your staff. We want to assist them in responding to you customers.
WHAT ABOUT PRIVACY?
Our client list is confidential, as is any information our team receives
about individual airline policies or passengers.
For more information on upcoming seminars, visit
Acorn-Oak
regularly. |
